Version 1 | Last Edited May 31th, 2026 | Effective August 1st, 2026
Strix Shop generally operates on a No Returns, No Refunds basis unless required by applicable law.
Exceptions are granted only under specific, verified conditions outlined in Section 2.
You may request a replacement or a remedy only if:
- Severe Damage: The product is rendered unusable upon arrival.
- Incorrect Item: You received an item significantly different from what you ordered.
- Time Frame: You must contact Customer Support within 48 hours of the delivery timestamp.
Requests made after 48 hours will likely be denied regardless of the product condition.
Clear image or photographic evidence may be requested.
To process any claim, the Customer will likely be required to provide clear, high-resolution photo or video evidence of:
1. The damaged area of the product.
2. The original packaging as it was received.
3. The shipping label or proof of delivery.
Failure to provide evidence within 48 hours of contacting Customer Support will result in the closure of the request.
The following categories are non-returnable and non-refundable:
- Gift Cards: Any product purchased as a gift card, discount card, or related.
- Used Items: Any item that shows signs of use, wear, or missing original tags/packaging.
- Personal Hygiene: Items such as masks, earrings, or apparel that has been (or has the possibility of being) worn.
As per Section 6 of our Terms and Conditions, all products are sold"As-Is." The following do not qualify as defects:
- Small variations in size (1-3 inches / 2.5-8.5 cm).
- Minor color differences due to screen settings or lighting.
- Texture variations inherent to the manufacturing process.
In cases where a return is justified but a replacement is unavailable, Strix Shop may, at its sole discretion, issue Strix Shop Credits (SSC).
As outlined in our Terms, these credits have no cash value and are restricted to use within Strix Shop.
SSC cannot be redeemed, exchanged, or converted into cash under any circumstances.
Strix Shop Credits (SSC) are non-transferable, promotional loyalty points granted at the sole discretion of Strix Shop.
SSC can be earned or granted for activities such as purchases, bug reporting, or as a courtesy for service issues.
Every 1.00 SSC is valued at $0.01 USD for internal redemption purposes only.
SSC can be used to deduct prices for the value listed above.
SSC holds no real-world cash value; as such, SSC cannot be withdrawn, refunded, or exchanged for physical currency.
These credits are a limited license for use within Strix Shop, are tied strictly to the original recipient's account.
Strix Shop credits could be forfeited without compensation upon account termination or if obtained through fraudulent means or the exploitation of system glitches.
Strix Shop reserves the right to modify, expire, or cancel the SSC system and its valuation at any time with prior notice.
The Private Ledger of Debt is Strix Shop's internal record of unpaid balances owed to Strix Shop. If a refund is requested for an item that was purchased while the customer had an outstanding balance, the refund value will first be applied toward settling that balance.
If you refuse to pay for an item within the 7-day grace period, you forfeit all rights to request returns or support for that item.
Order cancellations are permitted only within two hours of the transaction. After this window, the standard Return Policy applies.